Our commitment to confidentiality
Spiritual work is deeply personal. People who contact Queen Latibu often share private details about their relationships, finances, health or family. We treat everything you share with the highest level of discretion. This policy explains how personal information is handled when you use this website or our services.
We aim to handle personal information in a way that is consistent with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and with the privacy laws that apply to clients in other countries.
Who we are
This website and the services described on it are provided by Queen Latibu, a traditional spiritual healer and spell caster. In this policy, "we", "us" and "our" refer to Queen Latibu. You can contact us by WhatsApp or phone on +27 72 759 8382 or by email at info@lovespell-lotteryspell-caster.com or profnsanja@gmail.com.
Information we collect
Information you give us
When you contact us through the website form, WhatsApp, phone or email, or when you book a consultation, we may collect:
- your name and contact details, such as your email address and phone or WhatsApp number;
- the details of your situation that you choose to share, which may include information about other people involved;
- names, dates of birth and photographs that you provide so that spell work can be personalised;
- records of our messages and consultations; and
- payment details needed to process a fee, such as the payment method and transaction reference.
Some of this information may be sensitive, such as information about your relationships, beliefs or health. We only collect it with your consent and only to provide the service you have asked for.
Information collected automatically
When you visit this website, standard technical information may be collected through cookies and analytics tools, including your browser type, device, approximate location based on your IP address, the pages you view and how you arrived at the site. Please see our Cookie Policy for more detail.
How we use your information
We use your personal information to:
- respond to your enquiries and provide consultations, readings and spell work;
- personalise spiritual work to your situation;
- send follow-up guidance related to the service you requested;
- process payments and keep appropriate records;
- understand how visitors use the website so we can improve it; and
- comply with legal obligations.
We do not use your information for any purpose you would not reasonably expect, and we will never use your personal story for marketing or publish it without your explicit written permission.
Sharing your information
We do not sell, rent or trade your personal information. We only share it in limited circumstances:
- with service providers that help us operate, such as messaging, email, website hosting, analytics and payment providers, who may only use it to provide their service to us;
- where required by law, regulation or a valid legal request; or
- where necessary to protect the safety of you or another person.
Because our clients and service providers are located in different countries, your information may be stored or processed outside Australia, including in South Africa and in countries where providers such as Google and WhatsApp operate their systems. We take reasonable steps to ensure your information is protected wherever it is held.
How we protect your information
We take reasonable physical, technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These include limiting access to client records and using secure, password-protected services. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.
How long we keep your information
We keep personal information only for as long as it is needed to provide our services, to follow up on spiritual work and to meet legal or record-keeping requirements. When it is no longer needed, we securely delete or anonymise it. You may ask us to delete your consultation records at any time.
Your rights
You have the right to:
- ask what personal information we hold about you and request a copy;
- ask us to correct information that is inaccurate or out of date;
- ask us to delete your information, subject to any legal obligations; and
- withdraw your consent to us using your information, although this may mean we can no longer provide a service.
To make a request, please contact us using the details below. We will respond within a reasonable time, usually within 30 days.
Anonymity
You are welcome to make a general enquiry without giving your real name. However, personalised spell work usually requires some identifying details in order to be carried out.
Children
Our services are only for adults aged 18 and over. We do not knowingly collect personal information from children.
Complaints
If you believe we have mishandled your personal information, please contact us first so that we can try to resolve the issue. If you are not satisfied with our response and you are in Australia, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page with the date it was last updated.
Contact us
For any privacy question or request, please contact us by WhatsApp or phone on +27 72 759 8382, or by email at info@lovespell-lotteryspell-caster.com or profnsanja@gmail.com.