Our approach
We want every client to feel confident and well informed before any spiritual work begins. That is why every Service starts with a consultation in which Queen Latibu explains what is recommended, what it involves and what it costs. Please read this policy carefully before you pay for any Service. It forms part of our Terms & Conditions.
Why spiritual services are treated differently
Spell work is a personalised service. Once you confirm a booking, time is set aside, materials are gathered and prepared specifically for you, and rituals are scheduled according to traditional timing. As explained in our Disclaimer, the outcome of spiritual work depends on many factors outside anyone's control and cannot be guaranteed. For these reasons, refunds are based on whether work has started, not on the outcome.
When you can receive a refund
| Situation | Refund |
|---|---|
| You cancel after paying, before any preparation or spell work has begun | Full refund, less any bank or transfer fees |
| You cancel after preparation has begun but before the main ritual is performed | Partial refund, reflecting the work and materials already used |
| We are unable to carry out the Service you paid for | Full refund |
| You were charged twice or charged an amount you did not agree to | Full refund of the incorrect amount |
| The spell or ritual has been performed | No refund |
| A consultation or psychic reading has been delivered | No refund |
| You are unhappy with the outcome or the time it has taken | No refund, but follow-up guidance is available |
If you are unhappy with your experience
If you feel your spell has not had the effect you hoped for, please get in touch rather than giving up. Many situations change gradually, and Queen Latibu will review your situation, answer your questions and offer guidance at no extra charge. Where it is appropriate, additional work may be suggested, but you are never under any obligation to purchase more Services.
If you are dissatisfied with the way a Service was delivered, for example because of poor communication or a misunderstanding about what was agreed, please contact us and we will work with you to find a fair resolution.
How to request a refund or cancellation
- Contact us by WhatsApp or phone on +27 72 759 8382, or by email at info@lovespell-lotteryspell-caster.com or profnsanja@gmail.com, as soon as possible.
- Include your name, the date of payment, the amount and a short explanation of your request.
- We will confirm whether any work has started and respond within 7 business days.
- Approved refunds are returned using the original payment method where possible, normally within 14 business days of approval.
Chargebacks
We ask that you contact us directly before disputing a payment with your bank or payment provider. Most concerns can be resolved quickly and personally through a conversation.
Free spells and website content
Free spells and articles published on this website are provided at no cost for general information. No payment is involved and no refund applies.
Your consumer rights
Nothing in this policy limits any right you may have under the Australian Consumer Law or other consumer protection laws that cannot lawfully be excluded. If a Service is not provided with due care and skill, or is not provided as agreed, you may be entitled to a remedy under those laws.
Changes to this policy
We may update this refund policy from time to time. The version published on this page at the time of your payment applies to your booking.
Questions
If you have any questions about this policy before you book, please contact us. We are always happy to explain how it works.